Need help with printer setup, Wi-Fi connectivity, offline status or everyday printing? Get clear guidance based on the printer problem you’re experiencing.
Printers remain useful for everyday documents, schoolwork, business records and creative projects. How a printer works can depend on the device, connection method, network and settings being used.
Understanding these basics can make it easier to identify what may be causing a printing problem.
A home printer may connect with laptops, desktops, smartphones or tablets. Changes to a device or wireless network can sometimes affect that connection.
Common home uses:
Personal documents
School assignments
Forms and tickets
Photos and projects
Business printers may serve several users and devices through wired or wireless connections.
Common workplace uses:
Invoices and records
Reports and presentations
Forms and correspondence
General office documents
Explore practical guidance for frequently encountered printer setup, connection, printing and scanning problems.
Start by sharing some basic information about the printer and the issue you're experiencing.
Tell us the printer model or manufacturer and which computer or mobile device you're using.
Explain what you're trying to do, what happens instead and any message you're seeing.
We'll review the information provided and explain relevant troubleshooting or service options.
Contact us about setup, connectivity, printing or scanning concerns and learn what assistance may be available for your situation.